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Privacy Policy

Effective Date: 1st Jan 2024

Introduction

Unfazed Therapy Solutions Private Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By using our online mental health platform and services, you agree to the terms outlined below. Our practices are governed by the applicable laws of India, including the Information Technology Act, 2000, and its rules. For users from other jurisdictions, we strive to comply with relevant international frameworks such as the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for users in California.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, and other contact details.
  • Payment information such as credit card details (processed securely).

1.2 Non-Personal Information

  • Device information, browser type, IP address, and usage data.
  • Information collected via cookies and similar technologies.

1.3 Sensitive Personal Data

  • Health-related information shared during therapy sessions.
  • Data collected with explicit consent and as necessary for providing therapy services.

2. How We Use Your Information

We use your information for:

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Service Providers: Third parties who assist in payment processing, analytics, and customer support.
  • Therapists: For providing therapy services, only with your consent.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

  • Enhance user experience on our platform.
  • Analyze site traffic and usage trends.
  • You can manage or disable cookies through your browser settings. Note that some features may be unavailable if cookies are disabled.

    5. Your Rights

    5.1 Rights Under Indian Laws:

  • Access and update your personal data.
  • Withdraw consent for processing sensitive personal data.
  • Request deletion of your data, subject to applicable legal and regulatory requirements.
  • 6. Data Security

    We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls. While we strive to secure your data, no system is completely foolproof.

    7. Retention of Data

    We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law.

    8. International Data Transfers

    If we transfer your data outside India, we ensure such transfers comply with applicable Indian data protection laws.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”. Continued use of our services after changes signifies acceptance of the updated policy.

    10. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    By using our online therapy platform, you acknowledge that you have read and understood this Privacy Policy.