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Terms and Conditions

Effective Date: 1st Jan 2024

Welcome to Unfazed Therapy Solutions Private Limited ("we", "us", or "our") These Terms and Conditions (“Terms”) govern your use of our online mental health platform and services (“Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Eligibility

1.1 You must be at least 18 years old to use our Services. If you are under 18, you may use the Services only with parental or guardian consent.

1.2 By using our Services, you represent and warrant that you meet the eligibility requirements.

2. Scope of Services

2.1 Unfazed provides online mental health services, including therapy sessions with licensed professionals, solely on the client’s demand. These Services are not a substitute for in-person therapy or emergency medical care.

2.2 We do not provide crisis intervention. In cases of crisis, suicidal thoughts, or immediate danger, users should contact local emergency services, a suicide prevention hotline, or other crisis resources directly. This is emphasized further in our Privacy Policy.

3. User Responsibilities

3.1 You are responsible for:

  • Providing accurate and complete information during registration and while using the Services.
  • Maintaining the confidentiality of your account credentials.
  • Using the Services in compliance with all applicable laws and regulations.

3.2 You agree not to:

  • Use the Services for any unlawful or harmful purposes.
  • Misrepresent yourself or impersonate any person or entity.
  • Share therapy session content without consent.
  • Engage in abusive, inappropriate, or harmful behavior towards therapists or other users.

4. Payment, Refund, and Rescheduling Policies

4.1 You agree to pay all fees associated with the Services as outlined during booking or subscription. Payments are processed through secure third-party payment gateways. Fees are non-refundable unless otherwise stated in our refund policy.

5. Privacy

5.1 Your use of our Services is governed by our Privacy Policy, which outlines how we collect, use, and safeguard your information. By using the Services, you agree to the terms of our Privacy Policy.

6. Intellectual Property

6.1 All content on our platform, including text, graphics, logos, and software, is the intellectual property of Unfazed Therapy Solutions Private Limited and protected by applicable laws.

6.2 You may not reproduce, distribute, or create derivative works from our content without prior written conse

7. Disclaimer of Warranties

7.1 Our Services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the Services, including their availability, reliability, or suitability for your needs.

7.2 We do not guarantee that the Services will be error-free or uninterrupted.

8. Limitation of Liability

8.1 To the maximum extent permitted by law, Unfazed Therapy Solutions Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

8.2 This includes, but is not limited to, any harm the client may cause to themselves or others, including in cases of suicidal ideation or self-harm, as we do not provide crisis intervention or emergency mental health services. Users are encouraged to seek immediate help from emergency services or crisis hotlines when necessary.

9. Termination

9.1 We may suspend or terminate your access to the Services if you violate these Terms, engage in harmful activities, or misuse the platform in any way that compromises the safety, integrity, or operations of Unfazed Therapy Solutions Private Limited.

9.2 You may stop using the Services at any time. However, termination by you does not relieve you of your obligations to pay any outstanding fees, nor does it absolve you of responsibility for actions or misuse prior to termination.

10. Governing Law and Dispute Resolution

10.1 These Terms are governed by the laws of India. Any disputes arising from these Terms shall be resolved exclusively in the courts of Kanpur, Uttar Pradesh.

10.2 In the event of a dispute, we encourage you to contact us first to seek an amicable resolution.

11. Changes to These Terms

11.1 We may update these Terms from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Services signifies acceptance of the updated Terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

By using our online therapy platform, you acknowledge that you have read and understood this Privacy Policy.